Resume
Currently attending school at Durham College for my second year of the Music Business Management program. I am an aspiring music industry professional with five years of work in a healthcare setting.
EDUCATION
Durham College
April 2026
Durham College
• Music Business Management Diploma
University of Guelph-Humber
April 2018
University of Guelph
• Honours Bachelor of Applied Science in Family and Community Social Services
Humber Institute of Technology and Advanced Learning
• Social Service Worker Diploma
WORK EXPERIENCE
Food Hall Attendant, Pickering Casino Resort
May 2023 - Present
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Attended cash and credit card transactions utilizing P.O.S. system to serve guests promptly.
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Provided exceptional internal and external customer service in an upbeat, positive, and professional manner.
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Ensure knowledge of the menu so customers can make informed decisions.
Maid, Merry Maids
Nov 2022 - Apr 2023
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Improve quality cleanliness in customers’ homes in a timely manner.
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Cleaned surfaces in home, including light fixtures, baseboards, fixtures, counters, showers, and toilets.
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Assisted in keeping supplies stocked and maintaining equipment to guarantee daily use.
Support Worker, Community Living Mississauga
Sept 2021- Nov 2022
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Assisted 6 individuals with intellectual disability in congregated care setting to build confidence, create healthy relationships and develop skill sets for independent living.
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Managed contact with 5-6 families to attain needed services such as appointments, documents and visits.
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Assisted individuals to become more independent by goal setting and community integration.
Direct Support Worker, Community Living Oshawa/Clarington
Nov 2018 - Sept 2021
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Support 7 individuals with intellectual disability with their daily routine in their lives.
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Implemented AIMS programming with an emphasis on life skills and personal development, client advocacy within and outside the agency.
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Adhered to the organization's core values and mission statement by participating in training and workshops.
Service and Support, Petticoat Creek Conservation Area and Glen Rouge Campground TRCA
April 2017 - Sept 2019
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Opened and closed the gate, counted and deposited money from the cash register to maintain safety.
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Provided customers with information about the activities to enjoy on the site.
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Securing admission costs were looked after to help maintain the upkeep of the private properties.
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Kept the facility clean by picking up garbage and cutting the lawn.
Sales, Vandermeer Nursery and Garden Centre
March 2017 - May 2017
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Dead picked plants, cleaned the area, reorganized, and stalked shelves to help maintain sales.
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Designed flower pottery gifts, hand planted seeds, and water plants in the greenhouse for holiday occasions.
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Unloaded truck shipments and ensure all the carts were put back in the truck for more shipments.
Barista, Purple Bubble
May 2016 - September 2016
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Prepared bubble tea, tapioca, and served quality food for customers.
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Ensured cleanliness by wiping tables, cleaning washrooms, sweeping and mopping the floors.
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Answered customer’s general inquiries of what is in the product they are consuming.
Housekeeper, Humber College
September 2015 - April 2016
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Ensured cleanliness in the North Residence buildings by cleaning lounges, sweeping floors, vacuuming hallways, wiping tables, doors, microwaves, fridges and windows.
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Organized storage like laundromats, mattress pads and bedbug cover to be prepared for future use.
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Asked students for resident cards, signed guests into the building, helped students with room lockouts, reported emergencies/ safety concerns.
Cleaner at the Pan Am Games, Eco Cleaners
July 2015 - August 2015
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Ensured cleanliness in the North Residence buildings by cleaning lounges, sweeping floors, vacuuming hallways, wiping tables, doors, microwaves, fridges and windows.
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Organized storage like laundromats, mattress pads and bedbug cover to be prepared for future use.
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Asked students for resident cards, signed guests into the building, helped students with room lockouts, reported emergencies/ safety concerns.
PLACEMENT EXPERIENCE
Emerging Songwriters, Durham College
September 2023- April 2024, September 2024- Present
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Managed Emerging Songwriter’s Instagram Account and email for 8 months.
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Posted content regarding Emerging Songwriters such as posts, reels and polls for marketing the account.
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Collaborated with Emerging Songwriters team for post ideas to gain more social media following.
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Attended weekly meetings and maintained presence throughout the school year.
Oshawa Convergence Volunteer, Oshawa Convergence
September 2024
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Dressed up as a Space Punk and walked around the festival shooting bubbles at crowd.
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Assisted setting up maps of the facility on poles throughout the street to help participants get around.
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Maintained Durham College booth for a couple of hours, answering questions about the music business program, or directing people to the appropriate help for art program questions.
Mentors Cafe Volunteer, Canadian Music Week
June 2024
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Registered mentors by checking them in and showing them where they would sit throughout the conference.
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Created organization list for registering artists of interest to speak to mentors and showing them where to sit.
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Introduced self to mentors and maintained a presence to answer any questions.
Student Assistant - Youth in Transition Program, John Howard Society
September 2017 - April 2018
• Worked with youth aged 15- 21 in Durham region who were previously crown wards and provided emotional support by actively listening and supporting supervisor in the community.
• Co-facilitated two separate groups once a week of youth anger management for four weeks.
• Helped organize and actively participate in John Howard Society organized events such as the Wellness Fair at Durham College and Fright Night to encourage community engagement.
• Shadowed shifts at the Residence and Housing departments.
Publicity and Promotions Volunteer, See | Change Symposium 2018
February 2018 - March 2018
• Created advertisements and conducted class visits to promote people from the Family and Community Social Services program to come to this event.
• Created a t-shirt design and colour for volunteers and workers to wear on the day at the symposium.
• Conceptualized flyers that advertised what the symposium was, what date it took place, how to register as well as guest speakers who attended.
Unison Links Secretary- Unison Links, Unison Health and Community Services
Jan 2017 - Mar 2017
• Provided critical and comprehensive need assessment and responded to those needs by referring clients to the internal/ external resources around Unison.
• Engaged in minor crisis intervention, supportive listening and case management on a short- term basis and making appropriate referrals for programs’ clients can utilize.
• Worked closely with the Health Promotion team to plan, evaluate and support community programs.
• Assisted clients with filling out documents such as CPP, ODSP, SIN card application, health card renewals, child tax benefit, etc.
• Provided clients with parishes from the food bank when they would ask for food.
Teacher Assistant, Trust 15
Sept 2016 - Dec 2016
• Co-facilitated after school programs called Ladies on the Rise, Girls on the Rise, Men of Distinction, Boys of Excellence aimed to empower children and youth in their lives.
• Helped plan weekly meetings with youth towards the yearly Gala for all program individuals and families to attend
• Worked in a classroom with Grade 1 and 2’s as a teacher’s assistant, answering questions and providing feedback to students.