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Resume

Melissa Lynas

(905) 409- 1256

melissalynas96@gmail.com

Currently attending school at Durham College for my second year of the Music Business Management program. I am an aspiring music industry professional with five years of work in a healthcare setting. 

EDUCATION

Durham College

April 2026

Durham College                                                                  
•    Music Business Management Diploma

University of Guelph-Humber

April 2018

University of Guelph                                                                  
•    Honours Bachelor of Applied Science in Family and Community Social Services

Humber Institute of Technology and Advanced Learning
•    Social Service Worker Diploma

WORK EXPERIENCE

Food Hall Attendant, Pickering Casino Resort

May 2023 - Present

  • Attended cash and credit card transactions utilizing P.O.S. system to serve guests promptly.

  • Provided exceptional internal and external customer service in an upbeat, positive, and professional manner.

  • Ensure knowledge of the menu so customers can make informed decisions.

Maid, Merry Maids

Nov 2022 - Apr 2023

  • Improve quality cleanliness in customers’ homes in a timely manner.

  • Cleaned surfaces in home, including light fixtures, baseboards, fixtures, counters, showers, and toilets.

  • Assisted in keeping supplies stocked and maintaining equipment to guarantee daily use.

Support Worker, Community Living Mississauga                                 

Sept 2021- Nov 2022

  • Assisted 6 individuals with intellectual disability in congregated care setting to build confidence, create healthy relationships and develop skill sets for independent living.

  • Managed contact with 5-6 families to attain needed services such as appointments, documents and visits.

  • Assisted individuals to become more independent by goal setting and community integration.

Direct Support Worker, Community Living Oshawa/Clarington

Nov 2018 - Sept 2021

  • Support 7 individuals with intellectual disability with their daily routine in their lives.

  • Implemented AIMS programming with an emphasis on life skills and personal development, client advocacy within and outside the agency.

  • Adhered to the organization's core values and mission statement by participating in training and workshops.

Service and Support, Petticoat Creek Conservation Area and Glen Rouge Campground TRCA                                                                                                                 

April 2017 - Sept 2019

  • Opened and closed the gate, counted and deposited money from the cash register to maintain safety.

  • Provided customers with information about the activities to enjoy on the site.

  • Securing admission costs were looked after to help maintain the upkeep of the private properties.

  • Kept the facility clean by picking up garbage and cutting the lawn.

Sales, Vandermeer Nursery and Garden Centre                                                                                                                  

March 2017 - May 2017

  • Dead picked plants, cleaned the area, reorganized, and stalked shelves to help maintain sales.

  • Designed flower pottery gifts, hand planted seeds, and water plants in the greenhouse for holiday occasions.

  • Unloaded truck shipments and ensure all the carts were put back in the truck for more shipments.

Barista, Purple Bubble                                                                                                                   

May 2016 - September 2016

  • Prepared bubble tea, tapioca, and served quality food for customers.

  • Ensured cleanliness by wiping tables, cleaning washrooms, sweeping and mopping the floors.

  • Answered customer’s general inquiries of what is in the product they are consuming. 

Housekeeper, Humber College                                                                                                                   

September 2015 - April 2016

  • Ensured cleanliness in the North Residence buildings by cleaning lounges, sweeping floors, vacuuming hallways, wiping tables, doors, microwaves, fridges and windows.

  • Organized storage like laundromats, mattress pads and bedbug cover to be prepared for future use.

  • Asked students for resident cards, signed guests into the building, helped students with room lockouts, reported emergencies/ safety concerns.

Cleaner at the Pan Am Games, Eco Cleaners                                                                                                                

July 2015 - August 2015

  • Ensured cleanliness in the North Residence buildings by cleaning lounges, sweeping floors, vacuuming hallways, wiping tables, doors, microwaves, fridges and windows.

  • Organized storage like laundromats, mattress pads and bedbug cover to be prepared for future use.

  • Asked students for resident cards, signed guests into the building, helped students with room lockouts, reported emergencies/ safety concerns.

PLACEMENT EXPERIENCE

Emerging Songwriters, Durham College

September 2023- April 2024, September 2024- Present

  • Managed Emerging Songwriter’s Instagram Account and email for 8 months.

  • Posted content regarding Emerging Songwriters such as posts, reels and polls for marketing the account.

  • Collaborated with Emerging Songwriters team for post ideas to gain more social media following.

  • Attended weekly meetings and maintained presence throughout the school year.

Oshawa Convergence Volunteer, Oshawa Convergence

September 2024

  • Dressed up as a Space Punk and walked around the festival shooting bubbles at crowd.

  • Assisted setting up maps of the facility on poles throughout the street to help participants get around.

  • Maintained Durham College booth for a couple of hours, answering questions about the music business program, or directing people to the appropriate help for art program questions.

Mentors Cafe Volunteer, Canadian Music Week

June 2024

  • Registered mentors by checking them in and showing them where they would sit throughout the conference. 

  • Created organization list for registering artists of interest to speak to mentors and showing them where to sit. 

  • Introduced self to mentors and maintained a presence to answer any questions. 

Student Assistant - Youth in Transition Program, John Howard Society 

September 2017 - April 2018

•    Worked with youth aged 15- 21 in Durham region who were previously crown wards and provided emotional support by actively listening and supporting supervisor in the community. 
•    Co-facilitated two separate groups once a week of youth anger management for four weeks.
•    Helped organize and actively participate in John Howard Society organized events such as the Wellness Fair at Durham College and Fright Night to encourage community engagement.
•    Shadowed shifts at the Residence and Housing departments.

Publicity and Promotions Volunteer, See | Change Symposium 2018       

February 2018 - March 2018

•    Created advertisements and conducted class visits to promote people from the Family and Community Social Services program to come to this event.
•    Created a t-shirt design and colour for volunteers and workers to wear on the day at the symposium.
•    Conceptualized flyers that advertised what the symposium was, what date it took place, how to register as well as guest speakers who attended.

Unison Links Secretary- Unison Links, Unison Health and Community Services

Jan 2017 - Mar 2017

•    Provided critical and comprehensive need assessment and responded to those needs by referring clients to the internal/ external resources around Unison.
•    Engaged in minor crisis intervention, supportive listening and case management on a short- term basis and making appropriate referrals for programs’ clients can utilize.
•    Worked closely with the Health Promotion team to plan, evaluate and support community programs.
•    Assisted clients with filling out documents such as CPP, ODSP, SIN card application, health card renewals, child tax benefit, etc.
•    Provided clients with parishes from the food bank when they would ask for food.

Teacher Assistant, Trust 15                                                                      

Sept 2016 - Dec 2016

•    Co-facilitated after school programs called Ladies on the Rise, Girls on the Rise, Men of Distinction, Boys of Excellence aimed to empower children and youth in their lives.
•    Helped plan weekly meetings with youth towards the yearly Gala for all program individuals and families to attend 
•    Worked in a classroom with Grade 1 and 2’s as a teacher’s assistant, answering questions and providing feedback to students.

PROFESSIONAL DEVELOPEMNT

•    AGCO License – Great Canadian Entertainment                   

May 2024

•    Non-Violent Crisis Intervention – Community Living Mississauga                      

September 2022

•    First Aid and C.P.R – Community Living Mississauga                                          

September 2021

•    Smart Serve    

April 2020

•    Mental Health First Aid – Community Living Oshawa/ Clarington   

December 2020

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